Terms of Service

The deal

StrmrX is a family of apps for streamers, run by two people. By creating an account or using any StrmrX app, you're agreeing to what's on this page. If you don't agree with something here, don't use the service — and tell us why, because we'd rather fix it.

Your account

• You need to be at least 13, matching Twitch's minimum age.
• Give us an email address that works. It's how we reach you about your account.
• Keep your password and your Twitch connection to yourself. Anything done from your account is treated as done by you.
• One account per person. Don't share it, don't resell it.
• If you think someone else is in your account, email us immediately and we'll kill the sessions.

Using the apps

Use them to make your stream better. Don't use them to:

• harass, threaten, or target anyone;
• break Twitch's rules — their terms still apply to your channel, and ours don't override them;
• scrape, hammer, or reverse-engineer our services, or try to get at data that isn't yours;
• resell or rebrand a StrmrX app as your own.

If you do any of that, we may suspend or delete your account. We'll usually ask what happened first, unless the abuse is obvious or someone is getting hurt.

The apps change

Every app carries a status: Idea, Dev, Beta or Live. Beta apps are usable but rough, and they will break sometimes — that's what beta means. We may add apps, change them, or retire them. If we retire something you rely on, we'll give you notice and tell you what to use instead.

The beta programme

Claiming a beta pass puts you on a waiting list. It costs nothing, it doesn't guarantee a seat, and beta builds come with no promise of uptime, stability or data retention. If you send us feedback, a bug report, or an idea, we may act on it and build it — you keep your rights to it, and we're not obliged to pay you or credit you for a suggestion.

Tiers, credits and billing

• A Tier is free, forever, with no card required.
• Paid tiers are billed monthly through Stripe. We never see or store your card details. Nothing charges you until you explicitly buy something, and the price is shown before you pay — current prices are on the pricing page.
• Credits are a balance you spend inside StrmrX apps. They have no cash value, can't be exchanged for money, and aren't transferable between accounts.
• Each paid tier includes a monthly credit allowance. On a paid tier your unused allowance carries over into the next month; on the free tier it resets each month instead. Credits you buy in a pack always carry over, and don't expire while your account is open.
• Cancel whenever you like. Your paid access runs to the end of the period you've already paid for. We don't pro-rate part-months, and we don't hide the cancel button.
• If we ever change what a tier includes or what it costs, we'll tell existing members before it takes effect.

Refunds

Credits are non-refundable. Once a credit pack is bought, the credits are yours to spend and we don't buy them back — they're a prepaid balance, not a deposit. The same goes for a membership month you've already started: cancelling stops the next payment, it doesn't refund the current one.

That's the rule, not a wall. If something has genuinely gone wrong — you were charged twice, a purchase didn't arrive, an app failed and burned your credits, or you bought the wrong thing by accident — email support@strmrx.com and tell us what happened. We'd rather sort out a real problem than win an argument about a few pounds. Refunds in those cases are at our discretion and are processed back to the card you paid with.

If we do refund a credit purchase, we remove the credits it bought. Any you'd already spent stay spent — we can't un-generate the work they paid for, and we won't take a balance below zero to claw it back.

Nothing here takes away a refund or cancellation right you have under the law where you live. If the law gives you more than this page does, the law wins.

Third-party apps

Some apps in the catalogue are marked as third-party. We link to them because they're good, not because we built them. Their terms and their privacy policy govern your use of them, and we can't fix their bugs.

Your content

Whatever you make with our tools is yours — your overlays, your chat, your stream. We claim no ownership of it. We only process it to the extent an app needs to work, as described in our Privacy Policy.

Ending things

You can delete your account at any time from your dashboard, under Delete my account — or by emailing support@strmrx.com if you'd rather we did it. If you're on a paid plan, cancel the membership first: deleting the account doesn't stop the payment. We can suspend or close an account that breaks these terms, or that puts our service or other streamers at risk. If we close your account and you'd already paid for a period, we'll refund the unused part unless the closure was for abuse.

When StrmrX isn't working

We run StrmrX to the best of our ability and we care about it staying up. What we can't do is promise it. There is no uptime guarantee here, no service level agreement, and no downtime credits. If your business needs a guarantee like that, StrmrX is not the right tool for it, and we'd rather say so on this page than in an email after something breaks.

• It will go down sometimes. Releases, maintenance, bugs, and things failing at three in the morning. We fix them as fast as we can and we'd rather tell you than quietly hope you didn't notice.
• Much of it isn't ours to control. StrmrX runs on other companies' infrastructure and depends on other companies' services — hosting, domains, Twitch, our payment processor, and the AI providers behind some features. When one of those has a bad day we have one too, and often all we can do is wait alongside you.
• Sometimes we take things down on purpose — for maintenance, to close a security hole, or because something has to change. Where we can give notice we will. Where we can't, we won't.
• Downtime doesn't earn a refund, a credit, an extension or compensation. Memberships keep running through it and monthly credits keep to their normal schedule; an outage pauses neither. If something goes badly wrong we may still choose to put it right — but that is us choosing, not something you can hold us to.
• Don't let StrmrX be the only copy of anything. Keep your own backup of anything you'd miss, and keep a way to run your stream without us.

None of that is us being casual about it. We would rather write down honestly what two people can promise than sell you a guarantee we know we can't keep.

The boring but necessary part

StrmrX is provided as is. We work hard to keep it up, but we don't promise it will be uninterrupted, bug-free, or fit for any particular purpose, and we can't be liable for lost streams, lost viewers, lost revenue, or lost data. Where liability can't be excluded by law, our total liability to you is limited to whatever you actually paid us in the twelve months before the claim — which, for most people, is nothing.

We're also not responsible for failures caused by things outside our reasonable control: outages at our hosting, domain or payment providers, Twitch or other platforms changing or breaking, network failures, or events nobody plans for.

Nothing here takes away consumer rights you have by law that can't be signed away.

Changes to these terms

We may change these terms at any time, and a change takes effect as soon as it is posted here. These terms live at strmrx.com/legal/terms and that is always where the current version is, so checking it is on you — we're not obliged to tell you first. We'll update the date at the top when things change, and in practice we'll usually email account holders about anything material, because that is how we'd want to be treated. Treat that as a courtesy rather than a promise. Carrying on using StrmrX after a change means you accept it.

When you create an account you're asked to confirm you've read and agree to these terms, and we record the date you did. We don't keep a copy of the page as it stood that day — this page is the live version, so check back here if you want to know what you agreed to.

Talk to us

Questions about these terms, or something here that reads unfairly? Email support@strmrx.com. We'd rather rewrite a clause than argue about it.